Refund policy

Return & Refund Policy

At Nestush, we want you to be confident in every purchase. Because of the personal and hygiene-sensitive nature of baby products, our return policy is strict and applies only to genuine manufacturing defects — not change of mind.

7-Day Reporting Window
Any issue with your order must be reported within 7 days of delivery. Requests made after this window cannot be accepted.

Eligibility for Return or Replacement
- The product must be defective due to a manufacturing fault.
- The product must be unused and returned in its original packaging, with all accessories, tags, and inclusions intact.
- We do not accept returns for change of mind, incorrect size/color preference, or reasons unrelated to a genuine defect.

Mandatory Unboxing Video
To be eligible for any return, replacement, or refund, you must provide an unedited, single-take unboxing video that:
- Starts before the package is opened, clearly showing the sealed condition of the parcel and the shipping label (with order details) clearly visible
- Continues without cuts, pauses, or edits through the full unboxing
- Clearly shows the product and the reported defect

Claims without a valid, uncut unboxing video showing the shipping label will not be accepted. Edited, trimmed, or spliced videos will not be considered valid proof.

Proof of Delivery Condition
We may also request additional proof (such as photos or a delivery-condition video) confirming the state of the package upon arrival, to help us verify the claim.

How to Report an Issue
Contact us within 7 days of delivery via:
- WhatsApp: +91 9971224059
- Email: hello@nestush.com

Please include your order number, a description of the issue, and your unboxing video when reaching out.

Once your claim is reviewed and approved, we will guide you through the return or replacement process.