Refund policy

RETURN & REFUND POLICY

At Nestush, we want you and your baby to be completely happy with your purchase. If something isn't right, here's how we make it easy.

RETURN WINDOW
You may request a return within 7 days of delivery.

CONDITIONS FOR RETURN
To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging, with all accessories and accompanying materials (charging cable, user guide, box)
  • Free from any signs of damage caused after delivery

Due to hygiene and safety reasons, we are unable to accept returns on bottle warmers that show signs of use, water exposure, or missing original packaging.

DEFECTIVE OR DAMAGED ITEMS
If your Nestush product arrives damaged, defective, or not as described, please contact us within 48 hours of delivery at hello.nestush@gmail.com with your order number and a clear, continuous unboxing video (no cuts or edits) showing the sealed package being opened. We will arrange a free replacement or full refund, including return shipping costs, at no charge to you. Claims without an unboxing video cannot be processed.

HOW TO INITIATE A RETURN
Email us at hello.nestush@gmail.com with your order number and reason for return. Our team will respond within 24-48 hours with return instructions.

RETURN SHIPPING COSTS
For change-of-mind returns (not due to a defect), the customer is responsible for both pickup and re-delivery shipping costs, which will be deducted from the refund amount. For defective or incorrect items, Nestush covers the full cost of return shipping.

REFUND PROCESS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days to your original payment method.

NON-RETURNABLE ITEMS

  • Products marked as "Final Sale"
  • Items damaged due to misuse, accidental damage, or normal wear and tear
  • Opened or used bottle warmers (hygiene/safety exclusion)
  • Gift cards (if applicable in future)

CANCELLATIONS
Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, it cannot be cancelled, but you may initiate a return once delivered, following the process above.

QUESTIONS?
If you have any questions about our Return & Refund Policy, please reach out to us at hello.nestush@gmail.com.